Subscription & Cancellation Policy
You can cancel your subscription at any time, in under a minute, with no phone call and no retention script.
How a Nordvia subscription works
- Subscribing saves you 20% on every order, for as long as it runs.
- Your card is charged every 30 days and a fresh supply ships the same day.
- We email you 3 days before every renewal, with the date and the amount, so a charge is never a surprise.
- Subscription orders always ship free, and always in plain packaging.
- There is no minimum term, no commitment and no cancellation fee.
To cancel, pause or change
Option 1 — self serve. Use the Manage Subscription link in any order confirmation or renewal reminder email. You can cancel, pause, skip a delivery, change the date, change the quantity or update your card. It takes about thirty seconds.
Option 2 — email us. Send one line to support@trynordvia.com saying you want to cancel. We do it and confirm by reply. We will not ask why, and we will not counter-offer.
Timing. Cancel any time before your renewal date and you will not be charged again. If you cancel within 48 hours after a renewal and the order has not yet shipped, email us and we will refund it in full.
Pausing instead
Most people who want to stop actually want to pause — usually because jars have stacked up. You can pause for 1, 2 or 3 months and nothing is charged while you are paused. It is the same link.
Failed payments
If a payment fails we retry twice over six days and email you each time. If it still fails we pause the subscription rather than cancel it, so you can restart without losing your original discount.
Refunds on subscription orders
Your first order is covered by the full 60-day money-back guarantee, used or not. Later orders can be refunded if unopened and returned within 30 days of dispatch.
support@trynordvia.com · Monday–Sunday, 9am–8pm ET. Cancellation requests are actioned the same day, every day.