Contact information
CONTACT US
We answer every email, usually within one business day.
Email: support@trynordvia.com
Nordvia
Support hours: Monday to Friday, 9am to 5pm Eastern Time. Emails received outside these hours are answered on the next business day.
WHAT TO INCLUDE
To help us resolve things on the first reply, please include:
- Your order number
- The email address used on the order
- For damaged or incorrect items, photographs of the product and packaging
COMMON QUESTIONS, ANSWERED FASTER
Where is my order? Orders dispatch within 1 to 3 business days and arrive 7 to 14 business days after that. Your tracking number is in your dispatch email.
How do I cancel my subscription? Open the account portal link in any Nordvia order email, select your subscription, and select Cancel. You can cancel at any time.
How do I return something? Email us with your order number and we will send you an RMA number and the return address. Full details are in our Return and Refund Policy.