Cancellation policy

SUBSCRIPTION AND CANCELLATION POLICY

Last updated: 23 September 2026

HOW THE SUBSCRIPTION WORKS

When you choose "Subscribe & Save" at checkout, you are starting a recurring subscription. You save 20% on every order, including your first.

Your card is charged when you place the order, and then automatically every 30 days for as long as the subscription is active. The amount charged is the discounted subscription price shown at checkout, and that price is locked for as long as you stay subscribed.

Each billing cycle ships the same items as your original order.

There is no minimum number of deliveries, no lock-in period, and no cancellation fee.

HOW TO CANCEL

You can cancel at any time, and cancelling takes a couple of minutes:

1. Open your account portal using the link in any Nordvia order confirmation or shipping email
2. Select your subscription
3. Select Cancel

You can also email support@trynordvia.com from the address on your order and ask us to cancel. We will action it and confirm by email.

CANCELLATION TIMING

Cancel at least 48 hours before your next scheduled billing date. Cancellations made inside that window may not stop an order that has already entered processing.

If an order has already been charged and dispatched when you cancel, that order is not cancelled — it will still be delivered, and it is covered by our 60-day guarantee and the return process in our Return and Refund Policy.

Cancelling stops all future charges. It does not automatically refund charges that have already been made.

SKIPPING OR RESCHEDULING

You do not have to cancel to slow deliveries down. From the same account portal you can skip a delivery or change your next delivery date. If you are simply building up stock, skipping is usually the better option — it keeps your locked discount.

CHANGES TO PRICE OR TERMS

If we ever change the price or terms of your subscription, we will email you at least 14 days before the change takes effect, so you can cancel first if you prefer.

FAILED PAYMENTS

If a payment fails, we will attempt it again over the following days and email you. If it cannot be collected, the subscription is paused.

CONTACT

Nordvia
support@trynordvia.com