Shipping policy

SHIPPING POLICY

Last updated: 23 September 2026

PROCESSING TIME

Orders are processed and dispatched within 1 to 3 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Orders placed on a weekend or public holiday begin processing on the next business day.

DELIVERY TIME

Once dispatched, delivery takes 7 to 14 business days.

Total time from order to delivery is therefore usually 8 to 17 business days. Please allow the full window before contacting us about a late order.

TRACKING

Every order ships with tracking. You will receive a tracking number by email as soon as your order is dispatched.

Tracking information can take 2 to 4 business days to begin updating after dispatch. This is normal and does not mean your parcel has not moved.

If you have not received a tracking email, check your spam folder first, then email support@trynordvia.com.

SHIPPING COSTS

Shipping costs are calculated at checkout and shown before you pay.

Free shipping is included on our 3-bottle and 5-bottle bundles.

DELAYS OUTSIDE OUR CONTROL

Delivery estimates are estimates, not guarantees. We are not responsible for delays caused by carriers, customs, weather, strikes, incorrect addresses supplied at checkout, or failed delivery attempts.

INCORRECT ADDRESSES

It is your responsibility to enter a correct and complete delivery address at checkout. If an order is returned to us because the address was wrong or incomplete, we can reship it once you pay the reshipping cost.

If you notice a mistake in your address, email support@trynordvia.com immediately. We can usually correct it if the order has not yet been dispatched.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders shipped outside the country of dispatch may be subject to customs duties, import taxes or handling fees charged by your local authorities. These are not included in the price you pay us and are your responsibility.

We cannot predict these charges and we cannot refund them. If a parcel is refused or abandoned at customs, we cannot refund the order.

LOST OR UNDELIVERED PARCELS

If tracking shows your parcel as delivered but you have not received it, please check with anyone else at the address and with your neighbours first, then contact your local carrier.

If tracking shows no movement for more than 10 business days after dispatch, email support@trynordvia.com and we will open an investigation with the carrier. Carrier investigations can take up to 15 business days. Where a parcel is confirmed lost in transit, we will reship or refund it.

Where tracking confirms delivery to the address you supplied, the order is considered fulfilled.

CONTACT

Nordvia
support@trynordvia.com