Shipping Policy
Where we ship from. All orders dispatch from our US fulfilment partner.
Processing. Every order is dispatched within 24 hours, seven days a week.
Discreet packaging. Orders ship in plain outer packaging. There is nothing on the outside of the box naming the product or what it is for.
Delivery times.
- United States: 3–7 business days
- Canada: 6–12 business days
- United Kingdom & Europe: 6–12 business days
- Australia & New Zealand: 8–14 business days
- Rest of world: 10–18 business days
Remote and rural addresses may add 2–4 business days.
Shipping cost. Free on all orders over $50 and on every subscription order regardless of value. Orders under $50 carry a flat rate shown at checkout before you pay.
Tracking. You receive a tracking number by email as soon as the carrier scans your parcel. Tracking can take up to 48 hours to start updating — that is normal and does not mean anything is wrong.
Customs and duties. International orders may attract import duties or taxes set by the destination country. These are outside our control and are the recipient's responsibility.
Wrong address. If a parcel returns to us because the address was incomplete, we re-ship once free of charge. Please check your confirmation email when it arrives.
Lost or damaged. If your order has not arrived 10 business days past the estimate, email support@trynordvia.com and we will re-ship or refund. You will never be asked to chase the carrier yourself.
support@trynordvia.com · Monday–Sunday, 9am–8pm ET.