Privacy Policy
Privacy Policy
What we collect
When you buy from us, we collect the information you give us: your name, billing and shipping address, email address, phone number and payment details. We also automatically receive your device's IP address, browser and operating system so we can understand how our site is used.
How we use it
- To process and deliver your order.
- To send you order confirmations and tracking updates.
- To respond to your support requests.
- With your consent, to send you marketing emails. You can unsubscribe at any time using the link in any email.
Payment
Payments are processed by Shopify Payments and other secure payment providers over an encrypted SSL connection. We never see or store your full card details. Your payment data is used only to complete your transaction.
Third parties
We share the minimum necessary information with the partners who help us run the business: our payment processor, our fulfilment and shipping partners, and our email and analytics providers. We do not sell your personal information.
Advertising
We use advertising cookies and pixels, including Meta (Facebook and Instagram), to measure the performance of our ads and to show relevant products. You can opt out of personalised advertising through your device or ad platform settings.
Your rights
You can ask us to access, correct or delete the personal information we hold about you at any time. Email support@nordvia.com and we will action your request.
Data retention
We keep your order records for as long as required for accounting and legal purposes.
Changes
We may update this policy from time to time. Changes take effect as soon as they are posted on this page.