Frequently asked questions
Everything about the cushion, delivery, returns and payment. If your question is not here, email us and we will answer within 24 hours.
How does the Nordvia gel cushion work?
The Nordvia cushion is built around a honeycomb gel structure that spreads your body weight evenly across the whole seat. It reduces pressure points, supports better posture, and stays comfortable over long periods of sitting instead of flattening the way foam does.
What problems does it help with?
It helps relieve the pain that comes from sitting for long stretches: discomfort in the pelvis, the coccyx, the hips and the lower back, as well as sciatica that radiates down the leg. It suits the office, the home, the car and wheelchairs.
Which seats can I use it on?
Almost any seat: office chairs, dining chairs, armchairs, sofas and car seats. It sits on top and needs no modification to the chair. At 45 x 40 cm it covers the seat of most chairs without overhanging.
How do I clean and care for it?
Wipe the gel core by hand with a damp cloth and mild soap, then let it air dry. Do not put the gel core in the washing machine. The protective covers are machine washable at low temperature. Avoid prolonged direct sunlight and harsh chemicals.
How long does delivery take?
Orders are processed within 24 to 48 hours. Delivery then takes 6 to 10 business days with full tracking, sent to you by email as soon as the parcel leaves our warehouse. Delivery is free on every order.
What if I am not satisfied?
You have a 60-day money-back guarantee. If the cushion is not right for you, email us within 60 days of delivery and we will walk you through the return and refund. Free gifts included with a bundle do not need to be sent back.
How long before I feel a difference?
Most people feel relief the first time they sit on it, because the pressure stops concentrating in one spot. For long-standing pain, most notice a clear improvement within 3 to 7 days, and some need 2 to 3 weeks. We suggest using it daily for at least 2 weeks before you judge.
Are there any contraindications?
The cushion is risk-free for the vast majority of people. If you have an open wound, have had recent surgery, or have a specific medical condition in the area concerned, speak to your doctor before using it. It is a comfort and support aid, not a medical device.
Which payment methods do you accept?
All major cards (Visa, Mastercard, American Express) plus PayPal, Apple Pay, Google Pay and Shop Pay. Every transaction runs over an encrypted SSL connection and we never see or store your card details.
Can I change or cancel my order?
Orders are processed within 24 to 48 hours. Email us as soon as possible and if the parcel has not left the warehouse yet we will change or cancel it at no charge.
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