FAQ

Everything you need to know

Answers about fit, compression, care, delivery and returns. If yours is not here, email us and a real person will reply.

Fit and sizing

How do I choose my size?

Measure the circumference of your calf at its widest point and choose from that number — not from your shoe size. Shoe size does not predict calf circumference, which is why so many compression socks stop halfway up the leg or cut a groove into the calf by lunchtime.

Size Calf circumference Shoe (US)
S/M 9 – 15 in (23–38 cm) 5 – 9
L/XL 15 – 19 in (38–48 cm) 9 – 12
XXL 19 – 24 in (48–61 cm) 12 – 15
Which colours and sizes are available?

Black, and nude which stays discreet under clothing. Both come in all three sizes.

Will they slide down during the day?

Not if the size is right. Sliding down is what happens when a sock is too big in the calf — which is exactly why we size by calf circumference rather than shoe size. Measure once and they stay where you put them.

What if I order the wrong size?

Message us before you send anything back. Nine times out of ten a pair that “did not work” was simply the wrong calf size, and we would rather swap it than refund it.

The compression

How are these different from ordinary compression stockings?

The difference is how you get them on. An ordinary stocking is a closed tube, so the only route onto your leg is to stretch it wider than your calf and drag it up. Nordvia socks open with a full-length side zipper — unzipped they lie completely flat. You lay your foot and calf down, draw the zip up, and it closes around your leg. About thirty seconds, seated, unaided.

The graduated medical compression is identical. Only getting them on changes.

Is the compression as effective as a normal stocking?

Yes. True 15 to 20 mmHg graduated medical compression — firmest at the ankle, easing progressively towards the calf. The zip runs up the outside of the leg, which is not where the graduated pressure is generated, so it does not compromise the clinical effect in any way.

Is 15–20 mmHg the right strength for me?

15 to 20 mmHg is the standard everyday range for reducing swelling, easing heavy legs and prevention. Higher grades (20–30 mmHg and above) are generally prescribed for diagnosed venous conditions. If a doctor has given you a specific grade, follow that rather than switching.

Who are they for?
  • Older adults who cannot safely bend to their feet
  • Post-operative and recovering patients
  • People with varicose veins, venous insufficiency or oedema
  • Anyone with arthritis or limited grip strength
  • People with wide calves that ordinary stockings never reach
  • Frequent travellers
  • Anyone standing or seated still for long hours
Does the zip dig in or leave marks?

A soft fabric guard sits behind the zip teeth, so nothing metal touches skin at any point. That lining is the reason the zip can run the full length of the sock rather than being a short ankle opening.

Ordering and bundles

What do the bundles include?
  • 1 Pair — $39.90
  • Buy 2, Get 1 FREE — 3 pairs for $79.90, which is $26.63 a pair
  • Buy 3, Get 3 FREE — 6 pairs for $119.90, which is $19.98 a pair

Every bundle is a one-time purchase. There is no subscription and nothing to cancel. All sizes and both colours are available in every bundle.

Can I mix sizes or colours in a bundle?

A bundle ships in the size and colour you select. If you want a mix, email us straight after ordering with what you would like and we will sort it before the parcel goes out.

Why would I buy more than one pair?

Because compression only helps on the days you actually wear it, and one pair means a laundry day is a day without. It is also the cheaper route per pair, and rotating between pairs makes each one last considerably longer.

Wearing and caring for them

How long before I feel a difference?

Most people notice less heaviness at the end of the first full day of wear. Swelling and sock marks usually take a few days of consistent daily wear. We suggest wearing them every day for at least two weeks before you judge.

Can I wear them all day? Can I sleep in them?

All day, yes — 15 to 20 mmHg is designed for it. Most people put them on in the morning and take them off at bedtime. They are not intended to be slept in.

How do I wash them?

Hand wash cold, or machine wash at 30C on a delicate cycle. Close the zipper before washing to protect the fabric. Air dry only — the tumble dryer and the iron both damage the elastane and reduce the compression.

How long do they last?

With daily wear, any compression sock is generally past its useful pressure at around three to six months — the elastane relaxes with every wear and wash. The practical tell is that they become easier to put on than when they were new. Rotating between several pairs extends the life of each, which is the real reason the bundles exist.

Delivery and returns

How long does delivery take and what does it cost?

Orders are processed within 24 to 48 hours. Delivery then takes 6 to 10 business days with full tracking, emailed to you as soon as the parcel leaves the warehouse. Delivery is free on every order.

What if they are not right for me?

You have a 99-day money-back guarantee. Contact us within 99 days and we will arrange a full refund. Worn is fine, washed is fine — we would genuinely rather you wore them for a few weeks than sent them back unopened. No form, no phone call, and nobody trying to talk you round.

Something arrived damaged or a zip failed.

Send us a photo and we will replace the pair immediately. You do not need to return a faulty item first.

Can I change or cancel my order?

Orders are processed within 24 to 48 hours. Email us as soon as possible and if the parcel has not yet been dispatched we will change or cancel it at no charge.

Which payment methods do you accept?

All major cards (Visa, Mastercard, American Express) plus PayPal, Apple Pay, Google Pay and Shop Pay. Every transaction runs over an encrypted SSL connection and we never see or store your card details.

SEE THE SOCKS →Buy 3, get 3 free · $119.90 · 99-day guarantee
Still not sure? Ask us.

Send us your calf measurement and we will tell you which size to order.

support@trynordvia.com · Contact & Returns · Track Your Order